- What and Why
- Who's It For?
Aproove is first and foremost a software company. Still, we know technology is only successful when it is planned, executed, and deployed with skill and professionalism. Once that is done, you need a dedicated team to keep things running smoothly as your business evolves!
Click on the tabs below to understand how Aproove Services make your business process improvement project a gauranteed success!
Traditionally salespeople will try hard to highlight the benefits of a product and try to fit your business process improvement requirements. Aproove, take a consultative approach based on customer requirements; we would never progress past pre-sales if we did not believe our product would fit the need, and we do not employ commission-based sales representatives.
Aproove put industry and product experts in-front of you from the get-go. This enables both parties to have honest, frank, and transparent discussions, which are not sales focused and allow both parties to quickly identify if your process improvement requirements are aligned with Aproove's capabilities and price point.
What you can expect in the Pre-sales process;
If you have any further questions on Aproove Work Management's Pre-Sales process, then please see our Frequently Asked Questions on the right-hand side.
With that in mind, why do so many companies frequently overlook and dismiss the Discovery phase, thinking it adds unnecessary time and cost to a project?. The Discovery phase is your detailed business process improvement project plan, which will save vast amounts of time, money, and risk in the long run.
The discovery process is the single most crucial step in any process improvement. When carried out correctly, a discovery process will fully grasp the business and user objectives while asking probing questions about every action, stakeholder, and procedure in your workflow. This attention to detail always uncovers unknowns, exceptions, and circumstances not previously considered. Involving all the key stakeholders in this process often leads to less change resistance and unity around the business objectives.
At the end of the discovery process, Aproove delivers a clear statement of work, along with an accurate budget and timeline. The discovery is made as a stand-alone independent professional services engagement before you need to commit to Aproove Work Management Enterprise as your chosen business process management solution.
Your investment in the discovery process gives your organization vital information to understand your current business processes, procedures, and risks across your teams and departments. It has never happened, but if you decide not to commit after the discovery process, the SOW is an invaluable investment in its own right.
Benefits of Discovery;
So what is involved in the Discovery process?
Having completed many successful discoveries, Aproove knows that each discovery is unique. Some discoveries may require all the discovery steps, and others (such as existing customers) may only require a sub-set.
The Aproove Professional Services team has developed an adaptable discovery template using our vast industry, product, and human behavior knowledge. The template gets adapted per client based on your industry and our pre-sales discussions. It gives us the recipe to leave no stone unturned while we walk through your business process improvement requirements, security needs, infrastructure needs, workflows, procedures, and challenges.
High-level discovery agenda points;
After the discovery process, we will present a Statement of Work. This details all of our discussions and findings during the Discovery process. Alongside the report, we will also provide a budget breakdown and timeline. Once sent, we will set up a meeting to go through the Statement of Work and discuss any change requests or additions.
During this process, you have a few options to consider should you decided to move into the implementation phase.
Once the Statement of Work is approved, and if you wish to proceed with your Aproove Work Management Enterprise deployment both parties will sign the SOW to agree on the content and deliverables. Formal quotes will be raised based on the budget breakdown agreed as part of the work statement, and a project manager will get assigned to your deployment.
If you have any further questions on Aproove Work Management's Discovery process, then please see our Frequently Asked Questions on the right-hand side.
We now move into the Implementation phase. (See next Tab)
The implementation phase is where the magic happens! Depending on the discovery output, the implementation phase may consist of all or some of the following hi-level steps;
During the Implementation phase, the Aproove Professional Services team will be working on an agreed timeline agreed before the phase begins. The timeline details responsibilities and milestone checkpoints during the implementation process. All parties must provide the required resources at the agreed time in the implementation phase, or the timeline and budget could slip.
The implementation will get overseen by a dedicated project manager on the Aproove team. The project manager gives one central point for all communication and is responsible for ensuring all parties are fully briefed, alerted, and advised of any risks or decision points as the project progresses.
User acceptance testing, or UAT for short, is vital in successfully deploying your enterprise solution. Key stakeholders from different teams and departments would have been identified and invited to be part of the initial discovery process. UAT is where you reap the rewards of that early involvement because they are aligned with the company objectives and had input into the solution configuration based on their needs.
Any company must commit the time and resources to the UAT phase. It is critical to make tweaks, changes, and amendments before go-live. If UAT is not taken seriously, it could affect user adoption and meet change resistance from your end-users. The more effort during UAT, the smoother the go-live roll out.
The UAT recipe that is adopted by Aproove is outlined below;
After UAT we are ready for go-live. Aproove Professional Services can be on standby during the go-live phase (either on-site or remote) to ensure any teething problems are quickly resolved and users are getting to grips with the new system.
Now the system is live, and the project is closed. Your designated Aproove system users (maximum 5) are shown how to log support issues into our standard customer care support desk, which falls into the agreed service level agreement (SLA) conditions.
Aproove training services are delivered by the Aproove Professional Services team with the following options;
Administration training is comprehensive and covers every aspect, scenario and feature in the Aproove Work Management Enterprise platform. This class should only be attended by experienced administrators who have the following skills;
Administration training typically takes five full days to complete in person. The training can get completed remotely; however, the five days will be split into smaller chunks and spread over a more extended period for remote training. During the administration training, users will have access to a training system where they will be expected to carry out setups explained during the training.
Power-User Training (Train the trainers)
Power-User training is for system users with elevated permissions within the user interface (no access to the administration interface). Power user training gives the attendees critical knowledge about managing projects and proofs. The training also provides a great understanding of key features functions such as forms, reporting, proofs, versioning, notes, comments, tags, workflows, tasks and steps. Below are ideal skills attendees to the power-user training will possess;
Power-user training typically takes one full day to complete in person. The training can get completed remotely; however, the one day will be split into smaller chunks and spread over a more extended period for remote training. After training, the Power-Users will be in a position to train the rest of the user-base.
UAT Workflow Training
The UAT workflow training is designed for users who will be part of the acceptance group before go-live. UAT typically involves departmental managers and heads who have a solid understanding of the functional business requirements. After training, they can test the Aproove workflows relevant to them to check they align with the business requirements. After training, these users will have the knowledge and skill to help other team members when the system goes live.
The Aproove Work Management Enterprise product is a very comprehensive and highly configurable platform. The majority of our clients have all the features, functions, and granular controls required to deploy a solution that meets your exact business process and workflow requirements.
Aproove continually updates the product, but we do it in a way that is not intrusive to existing customers. We always apply the following principles to any future development;
Aproove has a clear and concise product roadmap, which drives our core development. The roadmap is centered around balancing many requirements including, new features, product improvements, and maintaining and introducing new core back-end technologies. The roadmap is always based on strategic product direction, driven by business requirements and customer feedback.
Aproove always shares our roadmap and vision with our customers, whose input we greatly value. Our development team works in four-week "Sprint" cycles, and at the end of each four-week cycle, the new features and improvements go through rigorous internal quality assurance before release. Typically updates are available every 6-8 weeks.
Project Specific Development and Customer Feature Requests
During the discovery process, or via our existing customers, we do receive Feature Requests. In these circumstances, Aproove will always follow the same workflow;
Accelerating an accepted feature request
If a customer wants to accelerate a feature development (after a feature has been accepted), we are willing to discuss this requirement on a case-by-case basis. Most new feature request acceleration requests come from the discovery process. A customer wants to fulfill a specific need that may not be covered in the standard software or requires an extension to a current feature set.
In this circumstance, your Account Manager will advise you of any potential costs to incorporate your requested features and functions quicker. Charging for an accelerated feature is based on Aproove incurring additional costs to accommodate your requirement without significantly changing our planned roadmap deployment, which could affect other customers.
Aproove has comprehensive API and documentation in both REST and RPC formats. Our modern and complete API offers callback and webhook capabilities and is fully supported. Aproove is also willing to add and extend the API should a customer have a specific requirement not already covered by the API.
The API is based on an annual subscription fee, which covers API support. Aproove also offers the option to purchase yearly subscriptions for stand-alone developer licenses.
Aproove has many customers interacting with Aproove via our API. This ability allows enterprise customers to integrate business-critical technologies seamlessly. Aproove is always open for discussion on integrations and partnerships. We can also offer API training and professional services to support your requirements if you do not have the skills in-house.
Once you are fully operational with Aproove, our Professional Service team will transition you over to our Customer Success Team. The Customer Success team is a department in itself. However, it acts as a central cog to pull in the different Aproove resources as necessary while still taking ownership of your success.
Aproove Customer Success always tries to be proactive instead of reactive (like a traditional support help desk). We implement the following with all our Enterprise customers;
Monthly account review call: The CST team will set up a monthly reoccurring call. The attendees from Aproove will be your dedicated Account Manager, Customer Success representative, and at least one C-level executive.
The purpose of this call is to have a regular open dialogue with Aproove. The loose agenda will be to cover your feedback, ideas, and any concerns. From Aproove, you should expect a "show and tell" of any upcoming versions, dialogue about our roadmap, and updates on any open support issues.
*Customer Care Ticketing System: If you ever encounter an issue with your Aproove implementation, you can email firstname.lastname@example.org. Based on your Maintenance and Technical Support Services Agreement, we will respond promptly and categorize your ticket. It is then the Customer Success Team's responsibility to see your request through to a conclusion, drawing in any necessary resources from the other Aproove teams such as our engineers, developers, and account management.
*Please note: Customer Care Ticketing System is only available to a maximum of 5 users per company who have been trained as System Administrators or Power-users.
Product update information: Our Customer Success Team work closely with our Marketing Team to ensure you are updated via email notifications, webinars, and "how-to" videos as and when we make any product enhancements or improvements.
Product upgrades: Our Classic customers are automatically updated as new releases become available. Our Customer Success Team will pro-actively contact our Enterprise customers to discuss upgrading your environment at a convenient time. Once an upgrade is agreed upon, our team will take care of the rest and inform you when it is complete. With our monthly account review calls and product update information, you will be well placed to determine what new features and functions you want to incorporate into your workflows.