Careers at Aproove

Aproove is seeking an enthusiastic and talented Customer Success & Marketing Manager (USA - Home based)

Reporting and working directly with the COO, you will take ownership of Aproove’s day-to-day Customer Success objectives and assist Aproove with Marketing activities that promote the suite of products.

You will support the Aproove customer base to achieve customer loyalty by building close longterm client relationships. To accomplish this, you must ensure the customer experience is at the heart of everything you do.

From creating documentation, support videos, webinars, blog posts, new feature demonstrations, you must ensure the health of the client relationship.

You must be aware of everything related to the customer, including any tech support issues, feature requests, bugs, and ensure you coordinate that feedback to a conclusion with tech support, marketing, sales, developers, and the C-Level team within Aproove.

This role will also involve some pre-sales activities such as setting up and running demonstrations for potential customers.

Assisting in Marketing activities is also a vital component of the role. Using the Hubspot CRM system, you will assist in email notifications, blogs, website updates and contribute towards business and feature content.

All customer activity must be logged and communicated centrally in the Hubspot CRM system.

This is a varied role that requires an energetic “can-do” attitude.

Responsibilities will include:

• Take ownership of Aproove's client relationships with both existing customers and prospects.

• Learn and understand each customer's unique workflows from a high-level business perspective to quickly identify when new features/functions would help the customer. Be able to map features into business talk and content.
  
  
• Ensure all documentation related to Aproove is updated and maintained. Any new product updates must get reflected in the technical documentation and website content.
  
  
• Lead monthly meetings with existing customers, ensure they are fully aware of new features and keep them informed about the mid-long term roadmap of the product. The monthly calls must be treated as a customer health call where you also go through any outstanding support tickets, bugs, feature requests, and training issues.
  
  
• Ensure all customer interaction is logged in the Hubspot CRM database.
  
  
• Ensure any customer follow-up points are actioned to a conclusion. Take ownership of the issue even if you are not the person who can answer the issue directly. It is your job to deliver the information or set up a meeting to facilitate the information share.
  
  
• Maintain and be responsible for a “demo” machine environment that incorporates different business use cases and gets updated with new features and functions.
  
  
• Create and build marketing content that is delivered across multiple different platforms including social media, website, blogs, video and email.
  
  
• Help maintain and update the company website and interact with the company SEO specialist.
  
  
• Support sales with Pre-Sales activities and follow-up.
  
  
• Be proactive and continuously monitor customer interaction touchpoints and company operational procedures.
  
  
• Be a great communicator; this role requires fantastic customer skills along with the ability to interact with your internal colleagues and external vendors.

Required Skills

• Motivated, self-starter that is able to listen and execute strategies without micro-management.
  
  
• Knowledge of HTML and CSS.
  
  
• Prior knowledge of Aproove is desirable but not essential.
  
  
• Knowledge of Hubspot is desirable but not essential.
  
  
• Proficiency with Adobe CC: Photoshop, InDesign & Illustrator is desirable.
  
  
• Marketing knowledge with exceptional communication and writing skills is a must.
  
  
• Knowledge of in-house marketing inside Enterprise level companies (the companies that Aproove serve).
  
  
• Proven ability to chair meetings and give presentations.
  
  
• A knack to “read between the lines” and “navigate customer politics” to protect Aproove’s interests through education and knowledge share while respecting the customer’s position.
  
  
• Highly confident but not arrogant.
  
  
• Highly organized with exceptional attention to detail.
  
  
• Willingness to “get the job done” even if it requires working on jobs outside the remit of your job description. A team player is a key attribute.

Application Criteria

• 5-10 years in a digital marketing, customer success, or pre-sales role
  
  
• The position may require travel to both company events and customer engagements in the USA and globally. A willingness to travel along with flexibility is a must.
  
  
• The position is “work from home,” (USA based) so it is vital the employee is able to provide a quiet and professional office environment without interruption along with reliable high-speed internet

Candidates should send any covering introduction along with their resumes and salary expectations.

We will not respond to recruiters or staffing agencies.

Apply Now!